PAYMENT POLICY

In order to avoid any misunderstanding or confusion Outram Periodontics adopts the following policy:

 

  • We require all accounts to be paid in full on the day of your appointment, unless other arrangements have been made in advance with the office staff.  Under certain circumstances, we may be willing to arrange a weekly or monthly payment plan.

  • For patient's convenience, we accept VISA, MasterCard and debit card as well as cash and personal cheques.

  • For unpaid accounts a book-keeping fee of $10.00 will be added to your balance. This charge is to offset costs incurred through the collection of overdue accounts.

 

If there are any questions regarding our policy, please discuss your concerns with our staff. We endeavour to provide the best possible care and service to our patients and regard their understanding of financial responsibility as an essential to quality care and treatment as well as a friendly but professional relationship. 

Please be aware that with any health plan, there will be fees, deductibles and copayments for which you could be responsible.

We do participate in the Department of Veterans Affairs’ dental scheme for a full refund of fees (Gold Card).

PrIVATE HEALTH FUND REBATES   

Additional link:  https://www.ada.org.au/rebates

You should approach finding a periodontist as a long-term proposition. Seeing the same periodontist over a long period of time provides you with a consistently high level of service, commonly referred to as "continuity of care", that cannot be matched by chopping-and-changing dentists and/or periodontists.

This can be compromised by private health insurers who are increasingly seeking to convince their customers to use their “contracted dentists” or “preferred providers” as they term them, with the promise of reduced out-of-pocket expenses. However, what you may gain financially will likely be outweighed by the loss of continuity of care with your periodontist.

 

Anti-competitive behaviour of Private Health Insurers (PHIs) Preferred provider schemes

 

There are a range of activities by health funds that result in greater out-of-pocket expenses for consumers, reduced choice for the consumer and impacts on competition. The whole philosophy of private health insurance has been built upon the consumer having the choice of provider as distinct from a ‘lack of choice’ in the public health care system. PHIs have used discriminatory and punitive differences in rebate levels, to erode consumers’ freedom of choice of provider.

Health Funds have introduced practices that lead to lower rebate levels when the member wishes to use the services of their dentist of choice, with whom they have an established relationship. Continuity of care is a key lynch-pin in patient centred primary health care. Continuity enables the practitioner and patient to develop a familiarity with and trust of each other, which leads to an improved quality of care.

As all members of a particular insurance plan pay identical premiums, the level of rebates for the same service should also be identical – however, this is not the case. Transparent competition has been eroded by these ‘preferred’ contracted provider arrangements and the inequality of rebate is causing increased out-of-pocket expenses for those consumers who wish to attend a dentist who is not a ‘preferred provider’.

                          (taken from Australian Dental Association Victorian Branch 2014)